RhinoShield Policy

This site is operated by RhinoShield France (VAT: FR78830399853) from its registered address at 356 Avenue de l'Argonne  - 33700 MERIGNAC - France, RCS Bordeaux 830399853
GENERAL SHIPPING

RhinoShield General Shipping Information

We ship worldwide through different websites. Depending on the countries you are based in, please visit the dedicated websites to enjoy a more efficient fulfillment procedure.

Visit our International or Europe website if you're shipping outside the UK.

Order processing estimate:

1. Business Hours:

  • We process and ship orders placed between Monday - Friday (GMT+8). Order placed on Friday night, Saturday, Sunday, major holidays and/or company closures will not be fulfilled until the following business day.

2. Fulfillment Estimate:

  • For orders without any printed items*: within 2 business days
  • For orders with any printed items*: 2 to 6 business days

*Printed items (Original Designs / Collaborations / Design Your Own Case) are only printed per order in Taiwan. After the products are printed and shipped out from Taiwan, it takes 4 to 7 business days to ship to our EU warehouse and then update the tracking. 

    3. Tracking Information:

    • Every fulfilled order will automatically receive a tracking confirmation within 4 to 7 business days (contact us if you don't see this after 7 business days of fulfillment). The estimated shipping time starts when you receive the tracking number.


    Order Estimated Delivery Time:

    You can find out the estimated shipping time and cost to your country using our shipping calculator:

    • Estimated shipping time starts from when the order is fulfilled with a tracking number given and not when the order is placed. 
    • Values shown are simply for reference and may change without prior notice. We still advise going through the checkout process to verify the final shipping fee for your order.
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    Disclaimers:

    1. Pre-order and back-ordered product(s). 

    • If your order contains at least one product that is currently unavailable (caused by, but not limited to, stock issues or pre-orders), we will wait for all the products to be available before sending your order. 
    • Orders will ship out only according to the LATEST pre-order date, the estimated date at the time of order is not guaranteed. 
      2. Duties, taxes, and other charges.
      • Any possible import duties, taxes, and charges for international shipping are not included in the product price or shipping fee. Buyers are responsible for these charges. Please double check with your country's customs office to determine what these additional costs will be before purchasing. 
      • The courier will not return such a package to us until these fees are properly paid. If the package is refused or abandoned at customs, we will retain the rights to deduct it from the initial refund amount.
      3. The estimated shipping time is NOT guaranteed. 
      • It does not take into consideration any possible delays caused by the customs or any issue the shipping courier may have with the package. Please do not hesitate to contact us if you believe there is an issue with your tracking.
      4. Damages upon arrival. 
      • Please check the quality of the product(s) upon reception and contact us. For any product(s) damaged upon arrival, you MUST contact us within 7 days after arrival or the product(s) will not be considered as such.
      5. No refunds for package(s) still in transit, lost during transit or marked as delivered.
      • We will not be responsible for any packages that fall into these occasions. For international shipments, please make sure to select Express Shipping when offered if you are worried about the quality of the service from your local post office. 
      6. Package(s) returned due to incorrect shipping information or refusal. 
      • A refund (excluding the original shipping fee).
      • A reship (covering another shipping fee).
      RETURN / EXCHANGE

      RhinoShield Returns & Exchanges

      Only products purchased directly from RhinoShield official website can be returned for a refund or an exchange within 30 days of arrival. 
      If your product was not purchased on our website, you should contact the seller for returns and/or exchange. 
      If your product was purchased on Amazon, you should contact Amazon for returns and/or exchange.

      Please be aware that:

      • Shipping and handling charges are NON-REFUNDABLE both ways.
      • Personalized Products CANNOT be returned nor exchanged. Be sure to confirm the device and/or design BEFORE confirming your order.
      • Replacement products CANNOT be returned for a refund.
      • Return shipping costs WILL NOT be covered.

      In order to return the product to us, you must Contact Us with your proof of purchase from our website and two (2) photos of the product you wish to return.

      Please also note that the product must fulfill the following:

      • The product must be in its original packaging including all content in perfect resellable condition.
      • 3D Impact Screen Protectors, Impact Protection Screen Protectors, 9H Tempered Glass Protectors, Back Protectors, and Skins must be unused. Used Screen Protectors and Skins cannot be returned. If the packaging is opened but unused, there will be a restocking fee of at least £5 GBP.

      Once we have all the information provided along with photos to demonstrate the above conditions are met, we will further assist you with the next step to this return process.

        We strongly recommend choosing a mailing service with tracking option for the return package. If the package does not reach us safely, we are unable to issue any refund. We are not liable for lost or stolen package during this return transit. For all international returns, we are not responsible for paying any custom fees, which may include, but are not limited to, duties, taxes and brokerage fees.

        Once we have received your package and our quality assurance team has verified the contents meet the conditions above, we will contact you and offer you the option of either a refund or an exchange.
        LIMITED WARRANTY

        RhinoShield Limited Warranty Terms & Conditions

        This Limited Warranty applies to the following products:

        1. RhinoShield CrashGuard Bumper
        2. RhinoShield CrashGuard NX Bumper
        3. RhinoShield PlayProof Case
        4. RhinoShield Mod (Frame, Buttons, Rim, BackPlate)
        5. RhinoShield Mod NX (Frame, Buttons, Rim, BackPlate)
        6. RhinoShield SolidSuit Case
        7. RhinoShield CrashGuard NX for Apple Watch
        8. RhinoShield AirPods Case
        9. RhinoShield Clear Case
        10. RhinoShield Lanyard Set for Clear Case
        11. RhinoShield 3D Impact Screen Protector
        12. RhinoShield Impact Protection Screen Protector
        13. RhinoShield 9H Tempered Glass Protector
        14. RhinoShield Impact Flex Front Protector
        15. RhinoShield Impact Flex Back Protector
        16. RhinoShield Impact Skin
        17. RhinoShield MFI Certified Lightning Cable
        18. RhinoShield Add-on Lenses

        *Products mentioned above must be purchased from us or from authorized resellers with a valid proof of purchase.

        This Limited Warranty does NOT apply to the following products:

        • RhinoShield Scratch Guard Back Film/Backskin
        • Free and/or promotional products (reviews, videos, etc.) 

        What does this Limited Warranty cover?

        This Limited Warranty covers any defects (see below) in material or workmanship during the Warranty Period. During the Warranty Period, RhinoShield reserves the right to replace, at no charge, the product that proves defective because of material defects or workmanship. Please note that the warranty is non-transferable and only applies to the original end purchaser.

        What we will do?

        RhinoShield will replace the product at no charge, with a brand new product for the same model.

        How long does the coverage last?

        The Warranty Period for products purchased from RhinoShield is two (2) years starting from the date of arrival.

        What is NOT covered by this Limited Warranty?

        This Limited Warranty does not cover any problem that is caused by / originates from:  

        1. Drops.
        2. Installation failures.
        3. Normal daily wear and tear.
        4. Intentional modifications.
        5. Products not sold by us or authorized re-sellers.
        6. Products not manufactured by us.
        7. Misuse and/or mishandling of product.
        8. Theft or loss of the product.

        What to do?

        To obtain this warranty service, you MUST first contact us with a valid proof of purchase AND two (2) photos to determine the problem and the most appropriate solution for you. Please note we do not accept unannounced returned damaged products.

        RhinoShield reserves the right at any time, in its sole discretion, without liability to you or any third party to modify, suspend or terminate the warranty.

         
        LIFETIME REPLACEMENT PROGRAM POLICY

        RhinoShield Lifetime Replacement Program

        We believe in our products and stand behind them with a Lifetime Replacement Program and in the event that they become damaged, please do contact us!

        The Lifetime Replacement Program Policy applies to the following products:

        1. RhinoShield CrashGuard Bumper Case
        2. RhinoShield CrashGuard NX Bumper Case
        3. RhinoShield CrashGuard NX for Apple Watch
        4. RhinoShield PlayProof Case
        5. RhinoShield Mod (Frame only)
        6. RhinoShield Mod NX (Frame only) 
        7. RhinoShield SolidSuit Case
        8. RhinoShield AirPods Case
        9. RhinoShield Clear Case
        10. RhinoShield Lanyard Set for Clear Case
        11. RhinoShield 3D Impact Screen Protector
        12. RhinoShield Impact Protection Screen Protector
        13. RhinoShield Impact Flex Screen Protector
        14. RhinoShield Impact Flex Back Protector
        15. RhinoShield Impact Skin
        16. RhinoShield 9H Tempered Glass Protector
        17. RhinoShield MFI Certified Lightning Cable

        *Products mentioned above must be purchased from us or from authorized resellers with a valid proof of purchase.

        The Lifetime Replacement Program Policy does NOT apply to the following products:

        • RhinoShield Mod Extras (Rim, Buttons, BackPlate)*
        • RhinoShield Add-on Lenses*
        • RhinoShield Scratch Guard Back Film/Backskin
        • Free and/or promotional products (reviews, videos, etc.) 

        What does the Replacement Program Policy cover?

        The Replacement Program Policy covers any Damages to the product incurred under normal use during the lifetime of the product from:

        1. Drops.
        2. Normal daily wear and tear.
        3. Installation failures.

        During the lifetime of the product, RhinoShield reserves the right to replace the damaged product, under normal use and maintenance, possibly with shipping and handling charges, and/or at a discounted rate. Please note that the policy is non-transferable and only applies to the original end purchaser.

        What we will do?

        For issues that fall under the scope of the policy, RhinoShield will provide replacements for the customer at a discounted rate that may include shipping and/or handling directly from our Factory.

        What we will not do?

        RhinoShield will not offer a different product, free shipping nor issue a refund for the already damaged product.

        How long does the coverage last?

        The lifetime of the product for products purchased from RhinoShield is from the day ordered to the day the product is phased out of production. A replacement product is eligible for the same lifetime and same model, while the old product will lose said coverage.

        What does this program not cover?

        The Replacement Program does not cover any problem that is caused by:  

        1. Intentional modification.
        2. Product not fulfilled by a legitimate sales channel.
        3. Product not manufactured by us.
        4. Unintended use of product.
        5. Theft or loss of the product.


        How to obtain a replacement?

        To obtain a replacement, you must first Contact Us with a  valid proof of purchase and at least 2 photos to determine the problem and the most appropriate solution for you. Please be sure to mention all products required. If you have received a ticket number, it means we have received your support request. 

        RhinoShield reserves the right at any time in its sole discretion without liability to you or any third party to modify, suspend or terminate the policy.


        *Disclaimer

        Mod:
        Due to the component nature of mod, only the "Frame" component of Mod is eligible for the Lifetime Replacement Program. The "Rim", the "Button", the "BackPlate" component of Mod are not covered by Lifetime Replacement Program, however, they are still covered by the General Warranty Terms.

        Lens:
        RhinoShield lenses are meant to help enhance your photo taking experience, and are intricate equipments, they are not meant for heavy duty. They are only covered by the General Warranty Terms. Damages from drops, usage, and/or installation failures are NOT covered.
        LIMITATION OF LIABILITY

        RhinoShield Limitation of Liability

        In no event shall RhinoShield, or any of their respective directors, officers, employees, agents and its suppliers (collectively known as RhinoShield France) be liable whether under contract, tort (including negligence) or otherwise for any indirect, incidental, consequential, special, exemplary or punitive damages such as:

        1. loss of value of the product or any third party products that are used in or with the product, even if RhinoShield has been advised of the possibility of such damages.
        2. loss of any consumer devices; loss of property; or
        3. losses relating to any business of yours; loss of profit; loss of opportunity; or
        4. loss of data stored on the the device; or inability to access data.

        The entire liability of RhinoShield France (RhinoShield) and any of its suppliers shall be limited to the amount paid by you for the product.

        Except as expressly set forth by the warranties provided here, RhinoShield makes no other express or implied warranties of any kind whatsoever with respect to the product in terms of merchant ability, fitness, particular purpose, design, condition, quality, or performance of the product. In addition, RhinoShield will not be liable for any damages of any kind resulting from the purchase or use of products or incidental damages or consequential loss of profits or benefits.

        RhinoShield reserves the right to waive responsibility for warranty coverage for situations including, but not limited to, other implied warranties from authorized or unauthorized sellers, warranties expressed in written or verbal form for non-genuine or counterfeit RhinoShield product distributors or vendors, any intentional action to contort or take advantage of the warranty for financial or personal gain.

        Defection caused by any other accident, including failure of installation, carelessness by the user, or defection caused by owner's usage, cannot be applied for the General Defect Warranty but for the Lifetime Replacement Program Policy. For products that come as a package, only the defected product from the package will be remedied.