RhinoShield Policy
This site is operated by RhinoShield France (VAT: FR78830399853) from its registered address at 356 Avenue de l'Argonne - 33700 MERIGNAC - France, RCS Bordeaux 830399853
GENERAL SHIPPING |
RhinoShield General Shipping InformationWe ship worldwide through different websites. Depending on the countries you are based in, please visit the dedicated websites to enjoy a more efficient fulfillment procedure. Visit our International or Europe website if you're shipping outside the UK. Order processing estimate:1. Business Hours:
2. Fulfillment Estimate:
*Printed items (Original Designs / Collaborations / Design Your Own Case) are only printed per order in Taiwan. After the products are printed and shipped out from Taiwan, it takes 4 to 7 business days to ship to our EU warehouse and then update the tracking. 3. Tracking Information:
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RETURN / EXCHANGE |
RhinoShield Returns & Exchanges
Please be aware that:
In order to return the product to us, you must Contact Us with your proof of purchase from our website and two (2) photos of the product you wish to return. Please also note that the product must fulfill the following:
Once we have all the information provided along with photos to demonstrate the above conditions are met, we will further assist you with the next step to this return process. We strongly recommend choosing a mailing service with tracking option for the return package. If the package does not reach us safely, we are unable to issue any refund. We are not liable for lost or stolen package during this return transit. For all international returns, we are not responsible for paying any custom fees, which may include, but are not limited to, duties, taxes and brokerage fees. Once we have received your package and our quality assurance team has verified the contents meet the conditions above, we will contact you and offer you the option of either a refund or an exchange. |
LIMITED WARRANTY |
RhinoShield Limited Warranty Terms & Conditions
*Products mentioned above must be purchased from us or from authorized resellers with a valid proof of purchase.
What does this Limited Warranty cover?This Limited Warranty covers any defects (see below) in material or workmanship during the Warranty Period. During the Warranty Period, RhinoShield reserves the right to replace, at no charge, the product that proves defective because of material defects or workmanship. Please note that the warranty is non-transferable and only applies to the original end purchaser. What we will do?RhinoShield will replace the product at no charge, with a brand new product for the same model. How long does the coverage last?The Warranty Period for products purchased from RhinoShield is two (2) years starting from the date of arrival. What is NOT covered by this Limited Warranty?This Limited Warranty does not cover any problem that is caused by / originates from:
What to do?To obtain this warranty service, you MUST first contact us with a valid proof of purchase AND two (2) photos to determine the problem and the most appropriate solution for you. Please note we do not accept unannounced returned damaged products. RhinoShield reserves the right at any time, in its sole discretion, without liability to you or any third party to modify, suspend or terminate the warranty.
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LIFETIME REPLACEMENT PROGRAM POLICY |
RhinoShield Lifetime Replacement ProgramWe believe in our products and stand behind them with a Lifetime Replacement Program and in the event that they become damaged, please do contact us!
*Products mentioned above must be purchased from us or from authorized resellers with a valid proof of purchase.
What does the Replacement Program Policy cover?The Replacement Program Policy covers any Damages to the product incurred under normal use during the lifetime of the product from:
During the lifetime of the product, RhinoShield reserves the right to replace the damaged product, under normal use and maintenance, possibly with shipping and handling charges, and/or at a discounted rate. Please note that the policy is non-transferable and only applies to the original end purchaser. What we will do?For issues that fall under the scope of the policy, RhinoShield will provide replacements for the customer at a discounted rate that may include shipping and/or handling directly from our Factory. What we will not do?RhinoShield will not offer a different product, free shipping nor issue a refund for the already damaged product. How long does the coverage last?The lifetime of the product for products purchased from RhinoShield is from the day ordered to the day the product is phased out of production. A replacement product is eligible for the same lifetime and same model, while the old product will lose said coverage. What does this program not cover?The Replacement Program does not cover any problem that is caused by:
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LIMITATION OF LIABILITY |
RhinoShield Limitation of Liability
The entire liability of RhinoShield France (RhinoShield) and any of its suppliers shall be limited to the amount paid by you for the product. Except as expressly set forth by the warranties provided here, RhinoShield makes no other express or implied warranties of any kind whatsoever with respect to the product in terms of merchant ability, fitness, particular purpose, design, condition, quality, or performance of the product. In addition, RhinoShield will not be liable for any damages of any kind resulting from the purchase or use of products or incidental damages or consequential loss of profits or benefits. RhinoShield reserves the right to waive responsibility for warranty coverage for situations including, but not limited to, other implied warranties from authorized or unauthorized sellers, warranties expressed in written or verbal form for non-genuine or counterfeit RhinoShield product distributors or vendors, any intentional action to contort or take advantage of the warranty for financial or personal gain. Defection caused by any other accident, including failure of installation, carelessness by the user, or defection caused by owner's usage, cannot be applied for the General Defect Warranty but for the Lifetime Replacement Program Policy. For products that come as a package, only the defected product from the package will be remedied. |