Service hours
9:30~18:30 (GMT+8), Monday to Friday (excludes weekends/holidays).
Due to a high volume of inquiries, our customer service team will respond sequentially within 1 to 3 business days, whether you contact us via the website form or social media direct message.
To maintain your queue position, please wait patiently. If you have successfully sent your message, please do not resubmit the form or send duplicate messages, as this may reset the system timer and delay your queue order.
Thank you for your cooperation!
FAQ
- My tracking is stuck/not updating
- My order was "fulfilled", what does that mean?
- Design Your Own (DYO) Terms of Service and Disclaimer
- Can I change the content/shipping method of my order?
- Can I cancel my order?
- Other FAQs
Contact customer service
- Please provide complete and accurate information on the form (such as order number, phone number, full name on the order, product details, device, etc.) to help us process your request more efficiently.
- After submitting the form, you will receive an email with a ticket number. This email may be filtered into your spam or junk folder, so please check there as well. If you don’t receive a confirmation email, the form may not have been submitted successfully. We recommend submitting it again.
- Our customer service team will reply in order as quickly as possible during service hours. If you have already submitted the form successfully, please do not resubmit or send multiple messages, as this may delay the processing of your case.